At Home Services Training, we strive to ensure complete customer satisfaction. If you are unsatisfied with any product or service you have purchased from us, please review the following refund and dispute resolution policies.
Refund Policy for Physical Goods:
- Refunds are available within 30 calendar days of the purchase date.
- To qualify for a refund, the item must be returned in its original condition and packaging.
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7 business days.
Refund Policy for Digital Products and Services:
- Due to the nature of digital products and services, we do not offer refunds once access has been granted or services have been rendered.
- If you experience any technical issues or dissatisfaction, please contact our support team to address your concerns.
Dispute Resolution Process:
- Contact Us First: If you have any issues with your purchase or wish to dispute a charge, please contact our customer service team at support@homeservicestraining.com or (214) 628-7965. We will look over your concern and respond within 2 business days.
- Resolution Steps: We will work with you to resolve any issues, whether that includes providing a replacement, offering store credit, or issuing a refund where applicable.
- Escalating a Dispute: If we are unable to reach a satisfactory resolution, you may escalate the dispute to your payment provider or file a claim with the relevant financial institution. We are committed to working with all parties to resolve disputes fairly and promptly.
For further assistance, please contact us directly at support@homeservicestraining.com.